SISTEM INFORMASI KELUHAN PELANGGAN PDAM WILAYAH TUMPANG BERBASIS WEB

Jauhari, As'ad Alfan and Dandi, Fajar Maula and Prasetyo, Gunawan Budi and Suprianto, Dodit (2020) SISTEM INFORMASI KELUHAN PELANGGAN PDAM WILAYAH TUMPANG BERBASIS WEB. Diploma thesis, JURUSAN TEKNOLOGI INFORMASI.

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Abstract

ABSTRAK Jauhari, As’ad Alfan & Dandi, Fajar Maula. “Sistem Informasi Keluhan Pelanggan PDAM Wilayah Tumpang Berbasis Web” Pembimbing: (1) Gunawan Budi Prasetyo, ST., MMT., Ph.D., (2) Dodit Suprianto, S.Kom., MT. Laporan Akhir, Program Studi Manajemen Informatika, Jurusan Teknologi Informasi, Politeknik Negeri Malang, 2020. Sistem Informasi Keluhan Pelanggan PDAM wilayah Tumpang Berbasis Web merupakan jembatan penghubung antara pelanggan dengan pihak PDAM ,dimana pelanggan dapat membuka website“http://produkta.jti.polinema.ac.id/~L455/”untuk melaporkan keluhan dengan menggunakan fitur pengisian form dan fitur whatsapp. Website ini terhubung dengan email, sehingga pelanggan dapat pemberitahuan melalui email jika keluhan pelanggan akan dikerjakan oleh pegawai. Website dirancang dan diimplementasikan menggunakan Visual Studio Code dan PhpMySQL untuk pembuatan database.Setelah website dibuat kemudian kemudian dilakukan uji coba kepada pelanggan dan pihak PDAM Tumpang menggunakan komputer atau laptop. Disimpulkan bahwa website akan dapat berjalan dengan baik pada komputer yang dapat terhubung dengan internet. Fitur pada website dapat berjalan dengan baik terutama pengisian form keluhan pelanggan dan pemberitahuan email terkirim pada pelanggan pada saat pegawai sudah menerima surat perintah. Admin dapat menangani keluhan pelanggan dengan cepat dan akurat. Kata Kunci : Website, PDAM, whatsapp, email, keluhan pelanggan. vii ABSTRACT Jauhari, As’ad Alfan & Dandi, Fajar Maula.“Web-Based PDAM Customer Complaints System” Advisors: (1) Gunawan Budi Prasetyo, ST., MMT., Ph.D., (2) Dodit Suprianto, S.Kom., MT. Final Report, Informatics Management Study Program, Information Technology, State Polytechnic of Malang, 2020. The Web-Based PDAM Customer Complaint Information System in the Tumpang Web-Based Area is a bridge between the customer and the PDAM, where customers can open the website “http://produkta.jti.polinema.ac.id/~L455/” to report complaints using the form filling feature and the WhatsApp feature. This website is connected to email, so customers can be notified by email if customer complaints are handled by employees. Website is designed and implemented using Visual Studio Code and PhpMySQL for database creation. After the website is created, tests are carried out on customers of PDAM Tumpang using a computer or laptop. It was concluded that the website would be able to run well on a computer that can connect to the internet. The features on the website can run well, especially filling out customer complaint forms and email notifications sent to customers when the employee has received the order. Admin can handle customer complaints quickly and accurately. Keywords : Website, PDAM, whatsapp, email, customer complaints

Item Type:	Thesis (Diploma)
Uncontrolled Keywords:	Website, PDAM, whatsapp, email, keluhan pelanggan
Subjects:	A Computer Science > Computer Programming A Computer Science > Information Science
Divisions:	Jurusan Teknologi Informasi > Manajemen Informatika
Depositing User:	As'ad Alfan Jauhari
Date Deposited:	11 Feb 2021 07:09
Last Modified:	11 Feb 2021 07:09
URI:	http://repota.jti.polinema.ac.id/id/eprint/501

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